RocketFish RF-WHP212 User's Guide download pdf (Page 17)

RF-WHP212-A

Troubleshooting

Check this list for a possible solution before calling for service.

Problem Solution

My Wireless Headphones

are not working at all (will

not turn on using power

button, no indicator lights

lighting).

• Make sure the batteries are installed correctly and have

been charged.

• Try power cycling the docking station by unplugging it

and plugging it back in.

• Try another power outlet.

My Wireless headphones

are not charging.

• Make sure that the headphone charging contacts and the

docking station charging pins make contact. You might

have to rock them back and forth to make a good

connection. The docking station CHARGING indicator

turns red to indicate the headphones are charging.

No sound

• Check the volume level of the headphones or audio

sources connected to the docking station.

• Make sure that all of the cables are connected correctly.

• Make sure that the POWER/PAIRING indicators of the

headphones and PAIRING indicator on the docking

station are lit solidly. If the indicators are blinking blue, see

“Using the headphones” on page 14.

• Check if the audio source has internal/external speaker

settings that allow the internal speakers to be turned off

and for the sound to be heard from the external source

(your headphones). If this is the case be sure your audio

source is not set to Mute.

• To maximize your volume level through the system, make

sure that your audio source (for example, a TV or MP3

player) has it’s volume turned up to at least 50% of their

volume level.

Sound interference

• Move the docking station slowly to find the best reception

position for your headphones.

• Shorten the distance between your headphones and the

docking station. The maximum distance is 60 feet (20 m),

but walls and other obstructions will limit this distance.

• Make sure that all of the cables are connected correctly.

• It is possible that other devices like cordless phones,

microwaves, or wireless routers may be causing

interference. Try turning one device off at a time to

determine which device is causing interference.

• If your cordless phone or wireless router is causing

interference, try changing the channel it is using. Refer to

your device’s owner manual.

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RocketFish RF-WHP212 User's Guide Page 17

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